Shipping policy
Last updated: 3 October 2026
This Shipping Policy explains when your order is shipped, how long delivery takes and what it costs. It applies to all orders placed at ktbehumble.com.
Processing time
Orders placed before 17:00 (CET) on working days are shipped the same day. Orders placed after 17:00, in the weekend or on a public holiday are shipped on the next working day.
Pre-order items are shipped as soon as they arrive in our warehouse. The expected shipping date is shown on the product page. If your order contains a pre-order item and items that are in stock, the complete order is shipped at once.
Delivery times
- Netherlands: 1 to 3 working days
- Belgium and Germany: 2 to 4 working days
- Rest of Europe: 3 to 7 working days
- Rest of the world: 7 to 16 working days
Delivery times are estimates from the carrier and start on the day your order is shipped. During drops, sale periods and holidays delivery can take longer.
Shipping costs
Shipping is free in the Netherlands on orders from €75. For all other orders the shipping costs depend on the destination and are shown at checkout before you pay.
Tracking your order
As soon as your order leaves our warehouse you receive an email with a track and trace link. If you have an account, you can also find it in your order history. Did you not receive a tracking email? Check your spam folder or contact us with your order number.
Customs, duties and taxes
Orders within the European Union are delivered without extra costs. For orders shipped outside the EU, such as the United Kingdom, Norway or Switzerland, local customs may charge import duties, taxes or handling fees. These costs are not included in our prices and are the responsibility of the customer.
Wrong address or changes
Please check your shipping address carefully before you place your order. Contact us as soon as possible if something is wrong. We can change the address as long as the parcel has not been shipped. If a parcel is returned to us because the address was incorrect or the parcel was not collected, we will contact you. The costs of sending it again are for the customer.
Delayed, lost or damaged parcels
Has your tracking not been updated for more than 3 working days, or did your parcel arrive damaged? Contact us with your order number and, in case of damage, a few clear photos. We will sort it out with the carrier and make sure you receive your order or a refund.
Contact
Questions about your delivery? Email us at info@ktbehumble.com. We reply within 1 to 2 working days.
