FAQ

We pack fast, so please contact us as soon as possible with your order number. As long as your order has not been shipped, we can still change the size, the address or cancel it for you. Once it is on its way we can no longer make changes, but you can always return it.

The confirmation is sent to the email address you entered at checkout, usually within a few minutes. Check your spam or promotions folder first. Still nothing? Send us a message and we will look up your order.

Let us know right away via info@ktbehumble.com with your order number and the correct address. We can update it as long as the parcel has not left our warehouse.

Enter your code in the discount field at checkout and click apply. One code can be used per order and a code cannot be added after the order has been placed. New here? Sign up for our newsletter and get 10% off your first order.

No, you can check out as a guest. With an account you can track your orders, save your addresses and keep a list of your favourite pieces.

Orders placed before 17:00 on working days are shipped the same day. Orders placed later, in the weekend or on a public holiday are shipped the next working day.

Netherlands, Belgium and Germany: 1 to 3 working days.
Rest of Europe: 1 to 5 working days.
Outside Europe: 9 to 15 working days.

These are estimates from the carrier. During drops and sale periods delivery can take a little longer.

Netherlands, Belgium and Germany: €4.95, free on orders from €75.
Rest of Europe: €10, free on orders from €100.
Outside Europe: €30, free on orders from €300.

The shipping costs for your order are always shown at checkout before you pay.

Yes, we ship worldwide. Select your country at checkout to see the shipping costs and options.

As soon as your order leaves our warehouse you receive an email with a track and trace link. If you have an account, you can also find it under your order history.

Within the European Union there are no extra costs. For orders outside the EU, such as the United Kingdom, Norway or Switzerland, your local customs may charge import duties or taxes. These are not included in our prices and are the responsibility of the customer.

First check your track and trace link for the latest status, and whether the parcel was delivered to a neighbour or a pick-up point. No update for more than 3 working days? Contact us with your order number and we will sort it out with the carrier.

You can return your order within 14 days after delivery. Items must be unworn, unwashed and returned with all tags attached, in the original packaging.

Send an email to info@ktbehumble.com with your order number and the items you want to return. You receive the return instructions from us. Always send your return with track and trace and keep the proof of shipment.

The shipping costs for a return are at your own expense. Did you receive a damaged or wrong item? Then we cover the return costs.

We refund the amount to your original payment method within 14 days after you told us you want to return. We may wait until we have received the items or your proof of shipment.

We do not offer direct exchanges. The fastest way is to return your item and place a new order for the right size, so it cannot sell out while your return is on its way.

Yes. Sale items can be returned under the same conditions as full price items.

We are sorry about that. Send us an email within 7 days after delivery with your order number and a few clear photos. We will make it right with a replacement or a refund.

You find a size guide on every product page. Most of our pieces have a relaxed or oversized fit. Are you between two sizes or do you prefer a regular fit? Then go one size down.

Select your size on the product page and click Notify me. You receive an email as soon as it is back. Some drops are limited and will not return, so do not wait too long.

Wash inside out at 30 degrees with similar colours and let your items air dry. Do not tumble dry and do not iron on prints, embroidery or rhinestones. This keeps the fabric and the details in the best shape.

A pre-order item is not in stock yet. You reserve your piece now and we ship it as soon as it arrives. The expected shipping date is shown on the product page. If you order a pre-order item together with items that are in stock, the complete order is shipped at once.

You can pay with iDEAL | Wero, Bancontact, Klarna, Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay. The available methods can differ per country.

Yes. All payments run through a secure, encrypted checkout. We never see or store your card details.

Check your details and try again, or choose another payment method. No order confirmation means the order was not placed. Was the amount charged anyway? Contact us and we will check it for you.

With Klarna you can pay later or in parts, depending on your country. Choose Klarna at checkout and follow the steps. Approval and payment terms are handled by Klarna.

Your order history and track and trace in one place, saved addresses for a faster checkout and your own list of favourites. Members are also the first to hear about new drops.

Click Forgot password on the login screen and enter your email address. You receive a link to set a new password.

Every email has an unsubscribe link at the bottom. One click and you are off the list.

Email us at info@ktbehumble.com, send a DM on Instagram or use the contact form. We reply within 1 to 2 working days. Add your order number so we can help you faster.